First in Technology

Swift leads the way in electronic upload/download
Swift have always been instrumental in leading the way with technical advancements and the introduction of GPRS Data Systems for all engineers throughout the UK is our latest attempt to provide our customers with an even greater level of response and service.

The roll out of our bespoke engineer communication system; ‘OnCall’ is now complete and allows for a service call to be transmitted directly from our call centre to the appropriate engineer’s handset, thus saving time and creating a faster response and more effective job management than ever before. Since introducing the system over 12 months ago we have seen a dramatic increase in the level of response we have been able to offer, with technicians spending almost 80% less time on the telephone and more time on site. This new system is totally paperless and even gives the customer the opportunity to give an electronic signature for the completed work when the engineer has finished directly onto the iPAQ, which is then transferred to our call centre for immediate processing.

All in all, our investment in this new technology is helping us to move even closer to our goal of becoming the UK’s preferred choice for fire and security service.